Shipping policy

Shipping Policy

At Mango Mart, we aim to prepare and deliver your orders with care. This Shipping Policy explains our delivery coverage, processing times, shipping charges, and how to get help with your shipment.

1. Shipping Coverage

We currently ship to addresses within the United States.

Please contact us before placing an order if you need delivery outside the United States. International shipping availability is not guaranteed.

2. Order Processing

In-stock orders are generally processed and prepared for shipment within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed during weekends or holidays generally begin processing on the next business day.

Order processing time is separate from shipping transit time.

3. Estimated Delivery Times

After dispatch, delivery generally takes 3–5 business days.

Please allow:

  • Processing: 1–2 business days.

  • Transit: 3–5 business days after shipment.

Delivery estimates may vary because of the destination, carrier operations, weather, holidays, or other shipping disruptions. They are not guaranteed arrival dates.

4. Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

If your order qualifies for a free shipping offer, this will be reflected at checkout. The shipping charge confirmed when you place your order applies to that order.

5. Shipping Address

Please provide a complete and accurate delivery address, including any apartment, suite, or unit number.

If you notice an address error after ordering, contact contact@mangomart.shop promptly with your order number and the corrected address.

We will try to update the address before dispatch. Changes may no longer be possible once preparation or shipment has begun.

If a package is returned because the address supplied was incorrect, incomplete, or undeliverable, additional charges may apply to resend it. We will explain any applicable charges before arranging reshipment.

6. Tracking and Separate Shipments

Tracking information will be provided when available after your order ships.

A new tracking number may not immediately display shipment activity. Please allow time for the carrier to scan the package and update its system.

Items may ship together or separately depending on availability and fulfillment arrangements. Separate packages may have different tracking numbers.

7. Delayed or Missing Packages

If your shipment is delayed or tracking stops updating, contact us with your order number and tracking details.

If tracking shows delivery but you cannot locate the package:

  • Check your usual delivery locations.

  • Ask household members, neighbors, or building management.

  • Check any designated package area.

  • Contact the carrier for additional delivery information.

If the package remains missing, contact us so we can help investigate.

If we cannot dispatch an order within the stated timeframe, we will notify you, provide a revised estimate if available, and offer the applicable choice of agreeing to the delay or canceling the unshipped merchandise for a refund. Where required consent is not obtained, we will cancel and refund the affected unshipped order.

8. Damaged or Incorrect Deliveries

Please inspect your shipment after delivery.

If an item arrives damaged or incorrect, contact us promptly with your order number, a description of the issue, and photographs of the item and packaging where possible.

Keep the affected items and packaging while we review the issue. We will explain the available resolution and any return instructions under our Return & Refund Policy.

9. Pre-Orders and Backordered Items

For products specifically identified as pre-orders or backordered items, expected availability and shipment information will be communicated on the product page or through order updates.

These products follow different processing timelines from in-stock items.

If an order combines in-stock and pre-order products, shipment arrangements depend on availability and the information supplied when ordering. Applicable delay and cancellation rights remain in effect.

10. Cancellation Requests

Email contact@mangomart.shop as soon as possible to request cancellation.

We will try to accommodate requests before dispatch. Once an order has shipped, the applicable return process may apply.

11. Contact Us

Mango Mart
2025 Sigman Rd NW # A
Conyers, GA 30012
United States

Email: contact@mangomart.shop
Website: MangoMart.shop